Frequently Asked Questions

Everything you need to know about Kongs Cards fashion and lifestyle products.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.

Are your materials sustainably sourced?

At Kongs Cards, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.